Ash House Boarding Kennels

TERMS AND CONDITIONS

For a printed version of our Terms and Conditions, and booking form, please click here then print.

On arrival owners must produce an up to date annual booster vaccination certificate which includes kennel cough a minimum of 14 days prior to boarding.

We are unable to board any dog without proof of vaccination.

If the health of any dog is causing concern on arrival, the kennel management reserves the right to refuse admission.

Any dog requiring veterinary attention in the opinion of kennel management will be taken to your own vet, if local, during opening hours. Out-of-hours or non-local clients will be treated by Nantwich Veterinary Practise. Owners will be liable for all consultation, treatment and travel costs. Payment must be made in full before the dog can be released.

The food provided is of high quality and includes kibble biscuit, tinned food and includes wheat and gluten-free options. You are welcome to call in and take a small sample for your dog to try, but please call before arrival. However if you prefer your dog to stay on its usual diet, you are welcome to bring a supply with you, although there will be no reduction in the fee.

All dogs must have a collar - no choke chains please.

No dog will be released unless payment is received in full.

Fees are charged on a daily rate which includes the day of arrival and the day of departure. All prices include VAT.

Payment may be made by cash, cheque or credit/debit card (except American Express). Cheques will only be accepted if supported by a valid cheque card which covers the amount due.

Any cancellation not notified within 48 hours of commencement of the booking will be liable to payment of 50% of the total booking value.

Any customer failing to honour a booking without any notification will be liable for payment in full.

Upon booking a 20% non-refundable deposit is required.

Any dog not collected within 14 days of departure date will be dealt with at the discretion of the management. The owners will be liable for all costs incurred.